Insights, Stories and Trends
For the Future of Service

Why Your Customer Engagement Strategy Is Failing and What to Do About It

AI Tools for Ecommerce: What Ecommerce Businesses at Scale Really Need in 2025

So gelingt der Einstieg in GenAI: Projektphasen, Quick Wins und Erfolgsfaktoren

Is Generative AI Safe and GDPR-Compliant?

How GenAI Increases Conversion Rates - Figures and Examples

5 Concrete Use Cases for GenAI in Online Shops - and What They Achieve

What Generative AI Really Means in E-Commerce - Without Buzzwords

Changing Customer Journeys through AI-Supported Market Research: How GenAI Helps Companies to Better Understand Customer Behaviour

Visual Product Search and Recommendations through AI: How Visual Search Improves the E-Commerce Experience

Content Optimisation and Automation Through GenAI: How E-Commerce Companies Create and Optimise Content on a Large Scale

Data-Driven Decisions in Real Time: Optimising Pricing Strategies and Inventory Management

Conversations, Not Clicks: Why AI Is Changing How We Shop

Hyper-Personalisation in E-Commerce through GenAI

How AI Supports Digital Accessibility

AI-CONIC WOMEN: Nicole Büttner

AI Product Descriptions: Examples and Applications

What to Do When AI Hallucinates?

Successful Seed Financing: Our Vision for the Future of Online Retail